Customer Success Manager

About this role

Being a Taxi for Email Customer Success Manager means becoming the main point of contact for our customers. You’ll be central to working across our customer-facing teams to ensure that customers receive the best experience using Taxi.

Working with Support, Success and Education teams, you’ll make sure that a customer knows everything they need to about the Taxi platform, to help them to make the best emails that they can.

Your work week would include:

• Regular check-ins with our clients via in-person meetings or calls, to drive retention, upselling and account expansion.
• Gaining a deep understanding of how a customer is building emails, and how they’re using Taxi. Working closely with Technical Success to advise them on how Taxi for Email can better fit into their process.
• Automation of relationship management and data sharing.
• Keeping our CRM up to date, and automating customer communication from it.
• Escalating a template build for briefing the template manager. Ensuring that clear communication with the customer happens, answering any questions about templates and that deadlines for template builds are met.
• Working closely with the finance team to ensure estimates, invoices, and purchase orders are issued on time, and tracking the status of these.

You

The ideal candidate will have a keen interest in email marketing, be a keen problem solver and have a willingness and ability to learn new skills. You’ll be organised and self-motivated.

Your essential skills

• 1-2 years (minimum) experience in  Customer Success or Account Management
• Excellent and clear communication
• Excellent organisational skills
• Ability to work efficiently in a fast-paced environment
• Attention to detail
• Use of an email sending platform (ESP)

Plus if you have experience in these, that’s a bonus

• Understanding of HTML and Liquid
• Use of an email sending platform (ESP)
• Experience working closely with customers or clients

#LifeAtTaxi

We want to create and maintain a friendly work culture, that helps everyone achieve their goals. We will provide all the technologies, freedom and benefits that you’ll need to excel and be happy in your role.

Read more about our culture and #LifeAtTaxi →